Shipping & Delivery
Tips: Due to the impact of the COVID-19, there may be a delay in global logistics. Thank you for your patience and understanding. Any questions, please click to contact us, we will provide you the fastest service.
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
The time frame of order delivery is divided into two parts: processing time + shipping time. Usually, the processing time will be 1-7 business days. The estimated shipping time by sea from China to the rest of the world are shown below:
| Countries |
Port |
Days |
| Korea |
Busan |
3 |
| Japan |
Yokohama, Tokyo |
3 |
| Taiwan, China |
|
2 |
| Hong Kong, China |
|
2 |
| Singapore |
|
7 |
| Philippines |
Manila |
7 |
| Indonesia |
Jakarta |
9 |
| Vietnam |
Ho Chi Minh |
7 |
| Cambodia |
Sihanoukville |
10 |
| Thailand |
Bangkok |
10 |
| Malaysia |
Klang |
10 |
| Myanmar |
Yangon |
15 |
| India |
Nhava Sheva |
15 |
| Pakistan |
Karachi |
15 |
| Sri Lanka |
Colombo |
13 |
| Bangladesh |
Chittagong |
18 |
| Australia |
Sydney |
15 |
| Australia |
Brisbane |
20 |
| New Zealand |
Auckland |
20 |
| UAE |
Dubai |
15 |
| Iran |
Abbas |
22 |
| Iraq |
Umm Qasr |
25-30 |
| Kuwait |
|
25-30 |
| Saudi Arabia |
Damman |
20 |
| Qatar |
Doha |
20-25 |
| Amman |
Sohar |
20-25 |
| Israel |
Ashdod, Haifa |
23 |
| Lebanon |
Beirut |
22 |
| Syria |
Lattakia |
30 |
| Turkey |
Istanbul |
25 |
| Russia |
Novorossiysk |
28 |
| Ukraine |
Odessa |
28 |
| Romania |
Constanza |
28 |
| Bulgaria |
Varna |
35 |
| Greece |
Piraeus |
22-25 |
| Albania |
Durres |
35 |
| Croatia |
Rijeka |
30 |
| Slovenia |
Koper |
30 |
| Italy |
Genova |
27 |
| France |
Fos |
28 |
| Spain |
Valencia |
28 |
| Spain |
Barcelona |
30 |
| Portugal |
Lisbon |
37 |
| Egypt |
Port Said |
20 |
| Egypt |
Alexandria |
25 |
| Libya |
Tripoli |
30-40 |
| Algeria |
Algiers |
30-40 |
| Tunis |
Tunis |
30-35 |
| Morocco |
Tangier |
30 |
| Morocco |
Casablanca |
35 |
| United Kingdom |
Felixstowe |
28 |
| United Kingdom |
Southampton |
30 |
| France |
Le Havre |
30-35 |
| Ireland |
Dublin, Cork |
35 |
| Belgium |
Zeebrugge |
30-35 |
| Netherlands |
Rotterdam |
30-35 |
| Germany |
Hamburg, Bremerhaven |
30-35 |
| Denmark |
Aarhus, Copenhagen |
45 |
| Norway |
Oslo |
40 |
| Sweden |
Gothenburg |
40 |
| Poland |
Gdynia, Gdansk |
40 |
| Lithuania |
Klaipeda |
40 |
| Latvia |
Riga |
40 |
| Estonia |
Tallinn |
40 |
| Finland |
Helsinki |
40 |
| Russia |
St Petersburg |
35-40 |
| Sudan |
Port Sudan |
25 |
| Kenya |
Mombasa |
25 |
| Tanzania |
Dar Es Salaam |
25-30 |
| Mozambique |
Maputo |
30 |
| South Africa |
Durban |
23 |
| South Africa |
Cape Town |
25 |
| South Africa |
Port Elizabeth |
30 |
| Namibia |
Walvis Bay |
30 |
| Angola |
Luanda |
45 |
| Gabon |
Libreville |
55 |
| Cameroon |
Douala |
60 |
| Nigeria |
Apapapa, Tincan |
35 |
| Benin |
Cotonou |
35 |
| Togo |
Lome |
35-40 |
| Ghana |
Tema |
35-40 |
| Cote D'Ivoire |
Abidjan |
40-45 |
| Liberia |
Monrovia |
45-50 |
| Sierra Leone |
Freetow |
53 |
| Guinea |
Conakry |
50 |
| Senegal |
Dakar |
40 |
| U.S.A. |
Long Beach |
11-13 |
| U.S.A. |
Los Angeles |
12-14 |
| U.S.A. |
Oakland |
15 |
| Canada |
Vancouver |
14 |
| U.S.A. |
New York |
28 |
| USA |
Miami |
30 |
| USA |
Houston |
20 |
| Canada |
Montreal |
22 |
| Canada |
Toronto |
22 |
| Mexico |
Manzanillo |
20 |
| Mexico |
Mexico City |
25 |
| Guatemala |
San Jose |
28-35 |
| El Salvador |
Acajutla |
28-35 |
| Honduras |
Puerto Cortes |
28-35 |
| Nicaragua |
Corinto |
30 |
| Costa Rica |
Puerto Limon |
28-35 |
| Panama |
Colon Free Zone |
25 |
| Panama |
Panama City |
30 |
| Colombia |
Buenaventura |
25 |
| Colombia |
Barranquilla |
30 |
| Ecuador |
Guayaquil |
30-35 |
| Peru |
Callao |
28 |
| Chile |
Valparaiso |
33 |
| Chile |
San Antonio |
35 |
| Venezuela |
Puerto Cabello |
35 |
| Venezuela |
La Guaira |
35 |
| Brazil |
Santos |
30 |
| Brazil |
Rio De Janeiro |
30 |
| Brazil |
Paranagua |
35 |
| Brazil |
Salvador |
35 |
| Brazil |
Navegantes |
36 |
| Uruguay |
Montevideo |
35 |
| Argentina |
Buenos Aires |
35 |
FAQ
1. When will my order be shipped?
Average lead time is 4 weeks. With that said, if everything from your order is in stock, it may ship sooner. On the other hand, if items are out of stock and there is not enough available to ship to ensure an average shipping percentage, your order will be held until it can be filled.
2. How much will shipping cost and what methods do you offer?
The shipping cost is based on the weight and destination area. We provide competitive shipping prices for all our customers. Shipping methods available are Ground, Expedited, 3-Day Air, Next-Day Air and Next-Day AM. The shipping methods are available through online and phone orders.
3. What freight companies do you use?
We ship by common carrier and various delivery services (UPS, FedEx, courier, freight and USPS) depending on your shipping location and delivery requirements.
4. Do you provide same-day delivery service?
All orders placed before 3 p.m. GMT +8:00 will qualify for same-day shipping. Orders placed after 3 p.m. GMT +8:00 will go out on the following business day.
5. I just placed my order, is it possible to change my shipping service?
If the product has not yet been shipped you can call us to change your shipping method. Please have a credit card ready as changing the shipping method may increase the cost of shipping. However once the unit has been shipped we are unable to change the shipping service.
6. How can I get my tracking number?
Your tracking number will be emailed to you as soon as your product is packed and ready to ship.
7. What happens if a package is damaged during shipping?
If your package is damaged during shipping we ask that you take a picture of the damaged product and the packaging that it arrived in and email it to info@midonkey.com. We require this in order to be reimbursed from the shipping company. Once received we will work with the shipping company to replace your damaged item(s) as soon as possible.
Contact Us
Any further questions? Send us an e-mail with your query or call us:
Tel: 0086- 769-82827404
Email: info@midonkey.com
Mob: 0086-15817481923
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