Warranty
We've got you covered! We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below. You can find more information on our
FAQs section.
This Warranty Does Not Cover
- Normal wear and tear
- Improper assembly
- Corrosion
- Improper maintenance
- Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
- Damage or failure due to accident, misuse, abuse, or neglect
- Labor charges for part replacement or changeover
- Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty
- Cosmetic scratches or non-structural blemishes on rims or wheels
However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
This warranty applies to:
- All model year 2022 and newer bicycles
- Parts and accessories purchased after December 14, 2021.
This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the date of receipt. MIDONKEY is not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.
For products purchased before 2021, please contact us directly for warranty coverage.
Initiate A Warranty Claim
First things first. Contact an authorized retailer or distributor to initiate a warranty claim. Please call before going to the store to confirm the store's hours of operation. Buy directly from us or you have questions about it? Please contact us by the contact form below stating your order number. Proof of purchase is required.
Contact Us
Any further questions? Send us an e-mail with your query or call us:
Tel: 0086- 769-82827404
Email: info@midonkey.com
Mob: 0086-15817481923
Contact Form →
